A report last month announced that Apple had contractors listening to and grading Siri responses, which in turn meant that these contractors heard private conversations from customers. Now, Apple has been hit with its first class-action over this practice.
The lawsuit, first noticed by Kif Lewsing, was filed in a federal court in Northern California. The plaintiffs accuse Apple of “intentional and unlawful recording of people confidential communications without their consent.” The suit claims that Apple has violated California’s Invasion of Privacy Act, the Unfair Competitors Law, the Declaratory Judgment Act, and the Consumers Legal Remedies Act.
The plaintiffs claim that Apple’s terms and conditions made no reference to the truth that their recordings could be saved and listened to by Apple workers. They say that anybody who has owned a device with Siri since 2011 is affected by this lawsuit.
At no point did the Plaintiff’s consent to those unlawful recordings. Apple doesn’t disclose that Siri Devices file conversations that aren’t preceded by a wake phrase or gesture. Plaintiffs Lopez and A.L., therefore, didn’t agree to be recorded by their Siri Units, respectively. Moreover, Apple couldn’t have obtained consent from Plaintiff A.L., a minor without an Apple account.
The lawsuit additionally puts emphasis on Siri interactions being recorded because of accidental activations of “Hey Siri.” It additionally remarks of Apple’s stance company public stance on privacy:
Apple has sought to differentiate itself from competing for technology firms such as Facebook, Amazon, and Apple which were implicated in scandals involving the collection, sharing or selling of consumer data by touting its privacy protections.